Open Roles

AVP Account Management

Company Overview

Third Bridge was founded on the belief that human insights drive intelligent investment decisions.

To make the right investment decisions, our clients require access to the most relevant experts and their insights – we enable this through private consultations and exclusive content drawn from expert interviews.

Our clients consist of some of the largest private equity funds, hedge funds, mutual funds and management consulting firms, who are serviced by a team of over 900 employees located across eight global offices.

Third Bridge operates in a global, multi-billion-dollar market with double digit annual growth and has consistently received accolades for Great Places to Work and the top 100 fastest growing companies.

Position Overview

The AVP, Account Management, would take responsibility for identifying growth opportunities within existing accounts, identifying risks and implementing plans to increase usage.

Responsibilities

  • Oversee the client relationship management with active and inactive users, including scheduling meetings, conducting optimisation presentations and developing client training material
  • Identify inactive teams/business units across product lines and build relationships with influencers, sponsor users, decision makers and budget approvers
  • Develop a deeper understanding of client preferences and needs, and in particular, how to match this with relevant Third Bridge products
  • Develop account strategy and set account targets in conjunction with the Head of Account Management
  • Monitor client activity vs. internal targets
  • Manage Associate(s) to pro-actively push Forum calls in order to engage with inactive users 
  • Planning and organising ideas dinners and other social events 
  • Manage client trials and negotiate selected subscription renewals 
  • Collect, document and report on feedback and usage patterns, and communicate relevant information to improve systems and processes and handle client enquiries
  • Maintain client user data on our systems (account structure, user preferences, compliance requirements, packages)
  • Liaise with account managers, research, sales and product teams across the firm
  • Maintain client user data on our systems (account structure, user preferences, compliance requirements, packages)
  • Attend bi-weekly research and sales meetings

Skills

  • In-depth understanding of larger PE/HF/consulting organisations and their needs
  • An understanding of deal origination, due diligence, the private equity investment process, public markets, fundamental research processes, hedge funds, mutual funds, bank desks 
  • Client management skills incorporating a customer-centric attitude, and excellent communication and interpersonal skills
  • Strong motivation and flexibility needed to function in a fast-paced environment

Qualifications

  • Bachelor Degree
  • 6 years or above professional account management experience
  • Fluency in both written and spoken English and Mandarin essential 

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway
and we will be happy to consider your application.