Open Roles

VP, Account Management (APAC/ Australian Market)

Company Overview

Third Bridge was founded on the belief that human insights drive intelligent investment decisions.

To make the right investment decisions, our clients require access to the most relevant experts and their insights – we enable this through private consultations and exclusive content drawn from expert interviews.

Our clients consist of some of the largest private equity funds, hedge funds, mutual funds and management consulting firms, who are serviced by a team of over 900 employees located across eight global offices.

Third Bridge operates in a global, multi-billion-dollar market with double digit annual growth and has consistently received accolades for Great Places to Work and the top 100 fastest growing companies.

Position Overview

Our Account Management team is a vital client-facing team, helping our clients to fully understand the value of our products. Our Account Management team are focussed on growing existing accounts and collaborating with our Research team to ensure we are able to exceed our clients’ expectations. The VP Account Management will take the lead on developing growth opportunities within existing accounts, identifying risks and implementing plans to increase usage, engagement and value delivery.

Responsibilities

In this role you will:

  • Set the overall vision and strategies to support growth and gain market share in Third Bridge’s accounts
  • Effectively manage a large territory of accounts with varying levels of tenure with Third Bridge
  • Own commercial responsibility for all renewals, cross-sales and up-sales within an assigned territory
  • Maintain a strong understanding of changes in the client’s industry, especially how customer needs are adapting, in order to develop relevant case studies on client businesses
  • Manage pipeline and forecasting of territory 
  • Engage in quarterly territory and account planning
  • Be a core participant in strategic discussions and thinking for the overall Account Management function
  • Lead a team of Associates to support delivery and pull together client and market information, amongst other activities
  • Develop a deep understanding of client preferences and needs and, in particular, how to match this with relevant Third Bridge products
  • Oversee the end-to-end client relationship and management of active and inactive users, including but not limited to scheduling meetings, sourcing projects, conducting optimization presentations, driving increased awareness and usage of our products, client inbound support and developing client training material
  • Identify inactive teams and business units across product lines to build relationships with influencers, sponsor users, decision makers and budget approvers in order to activate new or inactive users
  • Proactively leverage our content offerings to engage new, active and inactive client users
  • Manage client lifecycle to ensure value delivery including effective onboarding, usage monitoring and value reviews
  • Collect, document and report on client feedback and usage patterns 
  • Communicate relevant information to improve systems and processes and to handle client enquiries
  • Maintain client user data on our systems (account structure, user preferences, compliance requirements, deal structures and details)
  • Liaise with cross-functional partners across the organization to advocate for and address client needs

Skills

  • Demonstrable experience of B2B key account management and successful achievement of revenue goals
  • Commercially adept with a customer-centric attitude, and excellent communication and interpersonal skills
  • Ability to consult with executives and client users to develop and implement an effective account strategy that maximizes the value delivered by Third Bridge’s products and services 
  • Proven experience building excellent client relationships, offering value-added, insightful and strategic insight into their business and engaging with C-level executives
  • Experience or understanding of private equity, hedge funds and/or credit firms

Qualifications

  • Bachelor’s degree
  • 4+ years of professional B2B account management experience
  • Experience in the independent management of a full client lifecycle, personally led negotiation of renewals/sales and knowledge of cross-sale processes
  • Fluency in both written and spoken English, SEA language would be a plus
  • The successful candidate must, by the start of the employment, have permission to work in Hong Kong without requiring sponsorship

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.